Delete Account & Data Deletion
We respect your privacy and give you complete control over your personal data. Below are the steps to request the permanent deletion of your DeKarma account and associated data.
com.dekarma.app
This page serves as the official Account and Data Deletion portal for the DeKarma mobile application, operated by Family Shell LLP, in compliance with Google Play Store User Data and Account Deletion Policies.
Steps to delete your account
You can delete your account directly inside the mobile app for instant automated processing, or submit a request through our web portal if you have uninstalled the app.
Method 1: In-App Deletion
Instant & AutomatedIf you have the DeKarma app installed on your device, this is the quickest method:
- Open the DeKarma application on your mobile device.
- Ensure you are signed in to the account you wish to delete.
- Tap the Profile tab in the bottom navigation bar.
- Scroll to the bottom of your profile screen.
- Tap the red-outlined Delete Account button (located below Sign Out).
- Read the confirmation alert and tap Delete Everything to confirm.
Method 2: Web / Email Request
No App RequiredIf you have uninstalled the app or lost access to your device, you can submit a deletion request online:
- Send an email to gaurav@familyshell.com.
- Use the subject line:
DeKarma Account and Data Deletion Request. - Send the email from the same email address associated with your DeKarma account.
- Include your registered mobile number or username to assist verification.
- You will receive a confirmation email once your identity is verified.
What data is deleted vs. kept
Complete transparency on the specific types of data purged, what is retained, and applicable statutory retention periods.
Data Permanently Deleted
The following personal information is permanently erased upon account deletion:
- Account Identity: Legal name, display name, handle, email address, and phone number.
- Profile Data: Biography, avatar photos (permanently removed from cloud storage), skills, and badges.
- Accessibility Documentation: Any uploaded disability or elder-care verification documents.
- Location & Coordinates: Live GPS locations, previous location breadcrumbs, and neighborhood radius associations.
- Push Notification Tokens: Expo FCM/APNs push tokens unregistered and deleted.
- Karma Balance: Unspent Karma community credits are forfeited and closed.
- Active Sessions: All Keycloak IAM authentication sessions and Redis security tokens are revoked.
Data Retained & Retention Period
In strict compliance with statutory legal, tax, anti-fraud, and regulatory obligations, limited anonymized records may be retained:
-
Anonymized Transaction History Completed task escrow records are kept in an anonymized format for accounting and anti-fraud auditing under applicable Indian laws. All personal names, emails, and phone numbers are permanently redacted. Retention: Up to 180 days
-
Active Safety & Dispute Records If an account is under active investigation for safety violations, harassment, or open dispute at the time deletion is requested, relevant interaction evidence is preserved strictly until resolution. Retention: Until dispute resolved
Deleting specific data without deleting your account
You do not have to delete your entire DeKarma account to remove specific pieces of personal information. DeKarma provides built-in controls to delete or clear individual data points at any time:
Submit a Deletion Request
Fill in your registered account information below. Our team will verify your identity and confirm deletion within 48–72 hours.
Questions regarding data deletion or privacy rights? Contact our Data Protection Officer at gaurav@familyshell.com or view our Privacy Policy and Terms of Service.